How do I return something to you?
ANSU
Last Update 2 years ago
How to create a return
- Returns are FREE. Go to My Orders. Click ‘Create Return’ on the order you want to return.
- Select the items you’re returning and the reasons for return.
- Search for your nearest drop off point, then select ‘Place Return’. You’ll receive a QR code by email and in My Returns.
- Place your return in a single parcel. You can use any packaging you like as long as it’s secure.
- Take your parcel and QR code to your chosen drop off point and they’ll take care of the rest! Your return is trackable.
- Hold tight! We expect to process your refund within 10 days of dropping off your return. We will email you once your refund has been processed.
If you have parcels that have been shipped from multiple warehouses, you can follow our usual returns process and return them to the same location.
Returning items sold and shipped by an ANSU Brand Partner? Find out how to return to an ANSU Brand Partner here.
How long do you have to return?
You have 14 days from the date your order was delivered or available for collection to return it for a refund.
*All returns are subject to our original condition and fair use policies set out in our Returns Policy.
Where to drop your parcel off
Your QR code can be used at any drop-off point that offers the same returns service as the one you selected when creating your return. Find the nearest drop-off location for your chosen carrier below:
Packaging your return
Multiple orders
If you have items from more than one order that you'd like to return, you can send them back in the same parcel. When creating your return in My Account, you’ll be shown any items that can be returned in the same parcel. Just select the items you'd like to return from each order in My Account and follow the instructions on screen.
Please make sure that all items you have selected to return fit in one parcel. If all of the items don't fit into one parcel, you'll need to create a separate return and return your items in more than one parcel.
You'll receive a QR code or label once your return has been created, which you'll need to present when dropping off your return, along with your tracking number so you can track your return.
Once your returned items are received at our warehouse, we'll send you return confirmation emails for each order.
You can also send us any opened or used ANSU packaging that you’ve received with any recent orders. Even though our packaging is 100%-recyclable and made using 80-90%-recycled content, we know that not all local recycling facilities accept every type of plastic packaging.
What packaging to use
You don't have to use your ANSU packaging - as long as the items are packed securely and the correct label is attached, we'll be able to process each of your returns as soon as they reach the warehouse.
Package dimensions
Depending on your carrier, please make sure your parcel doesn't exceed the sizes listed below otherwise the carrier may not be able to accept it.
ANSU Direct: 25kg, 90x60x60cm
ANSU Logististics Partners: 20kg, 61x46x46cm
DHL: 10kg, 40x25x55cm